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Making a Claim

Damage

If your vehicle is damaged to make a claim – contact Enthusiast claims:

  • Call Deena Gibson on 02 8274 2895 or Leanne Bailey on 02 8274 2821
  • Or if you prefer, call us on 1300 679 888 and one of our Regional Managers may assist you to complete the Accident claim form.

Theft

If your vehicle is stolen report the theft to the local police immediately and to make a claim – contact Enthusiast claims:

  • Call Deena Gibson on 02 8274 2895 or Leanne Bailey on 02 8274 2821
  • Or if you prefer, call us on 1300 679 888 and one of our Regional Managers may assist you to complete the Theft claim form.

Our comprehensive motor vehicle policy provides a hire vehicle for a maximum period of 14 days when your vehicle is stolen. If your vehicle is recovered with damage you can continue to have the hire car for the full 14 days, or until your vehicle is repaired or your claim is settled whichever occurs first.

Windscreen claims

For windscreen or other car glass damage you can:

Call O’Brien Glass direct on 1800 800 889. As our recommended supplier for automotive glass O’Brien Glass provide a 24 hour claims service and will manage the entire claim process for you.

Remember repairing a windscreen is much easier than replacing one. If you have a damaged  windscreen try to attend to it immediately, as it can often be repaired rather than replaced.

Claims against you

If another party involved in the collision contacts you, please advise Enthusiast Underwriting immediately. We still require a claim notification from you even if there is no damage to your vehicle. Please do not make any admissions of liability and don’t attempt to settle any claims made against you without contacting us first.

Excess

The excess is the amount you have to contribute towards your claim. The amount of your basic excess will depend on a variety of factors including vehicle age and levels of use. . Your Schedule will state your basic policy excess. Additional excesses can apply depending on the age and license details of the driver of your vehicle.

No fault excess – your excess may not apply if you are not at fault for an accident and you can provide details of the driver who caused the collision.

No claim bonus (rating) – your no claims bonus may be affected if you are responsible for the collision or if you cannot identify the responsible party.  Rating One protection is optional on all Enthusiast comprehensive motor policies. This means that you will not lose your “maximum no claim bonus” following a claim provided the vehicle was being driven by you, your spouse or any nominated driver who appears on your current Schedule.