Enthusiast Underwriting Pty Ltd ABN 35 142 206 746; AFS Licence No. 396716 has designed this insurance product for the specific needs of motoring enthusiasts throughout Australia.
This insurance is issued by Assetinsure Pty Limited (ABN 65 066463 803) and is subject to underwriting acceptance criteria. Assetinsure is licensed by APRA in Australia. Assetinsure has granted Enthusiast a Binding Authority to market, underwrite, bind cover, settle claims and manage this policy.
Enthusiast Underwriting Pty Ltd acts as an Underwriting Agent on behalf of Assetinsure and not as your agent.
The information on this Website and any advice Enthusiast Underwriting Pty Ltd provide about our Enthusiast Motor Insurance product is general information only and does not consider your specific circumstances.
You need to consider whether the advice and product is appropriate for you and read the Combined FSG, PDS & Policy Wording for the product before deciding to proceed with purchasing the product.
The insurer, Assetinsure Pty Ltd subscribes to the General Insurance Code of Practice that sets the standards of practice and service in the general insurance industry. More information can be found at www.codeofpractice.com.au or by contacting Us.
You can access our Family Violence Policy here.
We understand that there are times when circumstances beyond your control can make it difficult to meet all your financial commitments. Our Financial Hardship Policy outlines where we may be able to help.
In addition you can check our Specialist services available for policyholders here.
Enthusiast and Assetinsure support the aims and application of the General Insurance Code of Practice and the Motor Vehicle Insurance and Repair Industry Code of Conduct that sets the standards of practice and service for the insurance industry.
If you have any concern, complaint or dispute with us we will try to resolve it immediately. The best first step is to approach the person at Enthusiast with whom you were dealing to see if they can resolve the matter satisfactorily for you.
If they cannot provide immediate resolution, you can request that our internal resolution process further consider the matter. To do this you may contact the Enthusiast Compliance Manager in person, by telephone or electronically or in writing. If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority GPO Box 3, Melbourne VIC 3001
Just a heads up, we have reduced numbers in the Enthusiast team around the festive season. We’ll be working but we won’t be taking incoming calls on Thursday the 2nd and Friday the 3rd of January, 2025.
You can leave us a note on our Contact Page or email us at:
You can also get a quote online or lodge a claim online.
Thanks for your patience! We’ll get back to you as soon as possible.
The Enthusiast Team
Just a heads up, we have reduced numbers in the Enthusiast team around the festive season. We’ll be working but we won’t be taking incoming calls on Monday the 23rd and Tuesday the 24th of December, 2024.
You can leave us a note on our Contact Page or email us at:
You can also get a quote online or lodge a claim online.
Thanks for your patience! We’ll get back to you as soon as possible.
The Enthusiast Team
Just a heads up, our Enthusiast team is out of the office on Friday the 13th of December, 2024. However, our claims services will re-open in the afternoon from 1:30pm till 5:30pm. For other urgent enquiries that can’t wait til Monday, please send us an email on motor@enthusiast.com.au and we will do our best to get back to you today.
Our sales and customer support team will be back and ready to help on Monday the 16th of December, from 8:30 AM AEST.
In the meantime, you can still get a quote online.
For all claims related questions or incidents, please visit our Claims page for general information on how to make a claim, what to do at the scene of an accident, or lodge a new claim online using our new online claim form. You can also contact our claims team on 1800 101 045 (from 1:30pm today) or email us at: claims@enthusiast.com.au.
For any other enquiry, leave a note on our Contact Page or email us at: motor@enthusiast.com.au.
Thanks for your patience! We’ll get back to you as soon as possible.
The Enthusiast Team
