Claims
We’re sorry to hear that something’s happened. We get it—making a claim can feel like a lot, so we’ve made the process as clear and straightforward as possible for you.
Claims
We’re sorry to hear that something’s happened. We get it — making a claim can feel like a lot, so we’ve made the process as clear and straightforward as possible for you.
What to do at the scene of an accident?
Safety First!
If someone’s injured, call 000.
Get everyone out of danger, if safe to do so.
If your vehicle is drivable, park it somewhere safe.
Gather evidence
Take pictures of the scene.
Collect information of other parties involved in the accident:
General details – name, address, license number, or if easier, take a clear photo of their driver’s license (front & back)
Contact details – phone number and email (if available)
Their vehicle details – make, model and registration number
Car owner details (if different from driver) – full name and phone number
Insurance details – insurer name and policy number (if possible)
Collect details of any witnesses:
Witness Details – full name phone number, address and email if available (if you can get a photo of their license please do so)
Record your Police report number if applicable
Need Towing?
You can arrange for your vehicle to be towed by the company of your choice. Just check the regulations in your area. More details are in our FAQs.
What information do I need to make a claim?
When you fill out the claim form, we’ll ask you:
Details of the Policy holder – of the vehicle you were driving at the time of incident
Registration number – of the vehicle you were driving
Odometer reading – at the time of the incident.
Driver of your vehicle – name, address, license number, contact details.
Details about the accident – including location, date and time, photos and dashcam footage.
Details of any other party involved and their vehicle – name, address, license number, contact details.
Collect details of any witnesses:
Witness Details – full name phone number, address and email if available (if you can get a photo of their license please do so)
The reference number of the police case – if applicable.
The more info you share, the faster we can get your claim sorted.
How to make a claim
Click on ‘Start a Claim Online‘ and fill out our online form.
Or you can also click on “Download a PDF” and email it to us at claims@enthusiast.com.au.
We’ll be in touch
We’ll email you by the end of the next business day to confirm we’ve received your claim and inform you of the next steps.
For windows or windscreen claims, please refer to our FAQs.
What to do at the scene of an accident?
Safety First!
If someone’s injured, call 000.
Get everyone out of danger, if safe to do so.
If your vehicle is drivable, park it somewhere safe.
Gather evidence
Take pictures of the scene.
Collect information of other parties involved in the accident:
General details – name, address, license number, or if easier, take a clear photo of their driver’s license (front & back)
Contact details – phone number and email (if available)
Their vehicle details – make, model and registration number
Car owner details (if different from driver) – full name and phone number
Insurance details – insurer name and policy number (if possible)
Collect details of any witnesses:
Witness Details – full name phone number, address and email if available (if you can get a photo of their license please do so)
Record your Police report number if applicable
Need Towing?
You can arrange for your vehicle to be towed by the company of your choice. Just check the regulations in your area. More details are in our FAQs.
What information do I need to make a claim?
When you fill out the claim form, we’ll ask you:
Details of the Policy holder – of the vehicle you were driving at the time of incident
Registration number – of the vehicle you were driving
Odometer reading – at the time of the incident.
Driver of your vehicle – name, address, license number, contact details.
Details about the accident – including location, date and time, photos and dashcam footage.
Details of any other party involved and their vehicle – name, address, license number, contact details.
Collect details of any witnesses:
Witness Details – full name phone number, address and email if available (if you can get a photo of their license please do so)
The reference number of the police case – if applicable.
The more info you share, the faster we can get your claim sorted.
How to make a claim
Click on ‘Start a Claim Online‘ and fill out our online form.
Or you can also click on “Download a PDF” and email it to us at claims@enthusiast.com.au.
We’ll be in touch
We’ll email you by the end of the next business day to confirm we’ve received your claim and inform you of the next steps.
For windows or windscreen claims, please refer to our FAQs.
OUR COMMITMENT TO YOU
Dedicated claim specialist
Our team of claim specialists is based in Australia. One specialist will handle your claim from start to finish.
Choose your own repairer
At Enthusiast, you can choose who you trust to repair your vehicle.
Salvage rights
We understand how precious your vehicle is. If it becomes a total loss, you’ll have an option to keep it. Check our FAQs and PDS for more details.
Frequently Asked Questions
Click on “Start a Claim Online” and fill out the online form. You can also download the form and email it to claims@enthusiast.com.au.
For window or windscreen claims, please refer to our FAQs.
When you fill out the claims form, we will ask you:
- Your vehicle’s registration number
- Your vehicle’s odometer reading at the time of the incident
- Your Enthusiast insurance policy number
- Details of the policy holder
- Details of the driver of your vehicle (name, address, license number, contact details)
- Details about the accident (including location, date and time, photos and dashcam footage)
- Details of any other party involved
- Details of any witnesses (name and contact details)
- The reference number of the police case, if applicable
- The quicker we get all the information we need, the faster we can progress your claim.
- The more info you share, the faster we can get your claim sorted.
If your vehicle isn’t safe to drive, it must be towed. Contact a towing company and keep the receipt to send to us at claims@enthusiast.com.au.
Yes, just let us know who your repairer is, and our assessing team will contact them.
Different excesses may apply depending on the circumstances of your claim. Refer to our PDS and policy schedule. If you’re at fault, you’ll need to pay the excess. If you are not at fault and you provide third-party details, we can waive your excess.
If you have the hire car optional extra, it will be shown on your policy schedule. Check our PDS or contact our claims team for more details.
If you have an excess-free glass cover, call O’Brien Glass at 1800 800 889. If not, lodge a claim online or download a form.
Contact Enthusiast Claims
For more information about your claim,
contact our claims team:
Email: claims@enthusiast.com.au
Phone: 1800 101 045 (8:30am-5:00pm M-F AEST)
Ready to get started?
Get your claim sorted now!