START A CLAIM
We’re sorry to hear that something’s happened. We get it — making a claim can feel like a lot, so we’ve made the process as clear and straightforward as possible for you.
If you choose to submit your claim using a PDF form:
Step 1:
Step 2:
Fill out the form.
Step 3:
Send it to us by email at: claims@enthusiast.com.au, and attach any photos or relevant documents to your email.
Alternatively, you can lodge your claim online and we’ll get it real quick!
Frequently Asked Questions
Click on “Start a Claim Online” and fill out the online form. You can also download the form and email it to claims@enthusiast.com.au.
For window or windscreen claims, please refer to our FAQs.
When you fill out the claims form, we will ask you:
- Your vehicle’s registration number
- Your vehicle’s odometer reading at the time of the incident
- Your Enthusiast insurance policy number
- Details of the policy holder
- Details of the driver of your vehicle (name, address, license number, contact details)
- Details about the accident (including location, date and time, photos and dashcam footage)
- Details of any other party involved
- Details of any witnesses (name and contact details)
- The reference number of the police case, if applicable
- The quicker we get all the information we need, the faster we can progress your claim.
- The more info you share, the faster we can get your claim sorted.
If your vehicle isn’t safe to drive, it must be towed. Contact a towing company and keep the receipt to send to us at claims@enthusiast.com.au.
Yes, just let us know who your repairer is, and our assessing team will contact them.
Different excesses may apply depending on the circumstances of your claim. Refer to our PDS and policy schedule. If you’re at fault, you’ll need to pay the excess. If you are not at fault and you provide third-party details, we can waive your excess.
If you have the hire car optional extra, it will be shown on your policy schedule. Check our PDS or contact our claims team for more details.
If you have an excess-free glass cover, call O’Brien Glass at 1800 800 889. If not, lodge a claim online or download a form.
Contact Enthusiast Claims
For more information about your claim,
contact our claims team:
Email: claims@enthusiast.com.au
Phone: 1800 101 045 (8:30am-5:00pm M-F AEST)