Enthusiast Motor Insurance

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START A CLAIM

We’re sorry to hear that something’s
happened. We get it — making a claim can
feel like a lot, so we’ve made the process as clear and straightforward as possible for you.

Start a Claim Online

If you choose to submit your claim using a PDF form:

Step 1:

Select and download the type of claim form you need below.

accident

Click here to download PDF

Theft, Fire or Flood claim

Click here to download PDF

Windscreen

Click here to download PDF

Step 2:

Fill out the form.

Step 3:

Send it to us by email at: claims@enthusiast.com.au, and attach any photos or relevant documents to your email.

Alternatively, you can lodge your claim 
online and we’ll get it real quick!

Start a Claim Online

Frequently Asked Questions

How do I make a claim with Enthusiast?

Click on “Start a Claim Online” and fill out the online form. You can also download the form and email it to claims@enthusiast.com.au.

For window or windscreen claims, please refer to our FAQs.

What happens after I lodge my claim?
A claims specialist will be assigned to you, and you’ll receive a claim acknowledgment with further steps by the end of the next business day.
What do I do if I have an accident and you're closed?
Ensure everyone’s safe and collect evidence. Lodge your claim on our website. We’ll contact you by the end of the next business day.
What information do I need to make a claim?

When you fill out the claims form, we will ask you:

  • Your vehicle’s registration number
  • Your vehicle’s odometer reading at the time of the incident
  • Your Enthusiast insurance policy number
  • Details of the policy holder
  • Details of the driver of your vehicle (name, address, license number, contact details)
  • Details about the accident (including location, date and time, photos and dashcam footage)
  • Details of any other party involved
  • Details of any witnesses (name and contact details)
  • The reference number of the police case, if applicable
  • The quicker we get all the information we need, the faster we can progress your claim.
  • The more info you share, the faster we can get your claim sorted.
What do I do if I can't drive my vehicle and I need towing?

If your vehicle isn’t safe to drive, it must be towed. Contact a towing company and keep the receipt to send to us at claims@enthusiast.com.au.

Can I choose my own repairer?

Yes, just let us know who your repairer is, and our assessing team will contact them.

Who will handle my claim?
One of our Australian-based claim specialists will handle your claim from start to finish.
What are the salvage rights?
If your vehicle is a total loss, you have the option to keep it. Vehicles over 30 years old automatically have salvage rights. You can add salvage rights to your policy for vehicles between 15 and 30 years old.
What excess do I need to pay and how do I pay?

Different excesses may apply depending on the circumstances of your claim. Refer to our PDS and policy schedule. If you’re at fault, you’ll need to pay the excess. If you are not at fault and you provide third-party details, we can waive your excess.

Do I get a Hire car?

If you have the hire car optional extra, it will be shown on your policy schedule. Check our PDS or contact our claims team for more details.

What is the claim process for windscreen or glass claims?

If you have an excess-free glass cover, call O’Brien Glass at 1800 800 889. If not, lodge a claim online or download a form.

Contact Enthusiast Claims

For more information about your claim,
contact our claims team:

Email: claims@enthusiast.com.au


Phone: 1800 101 045 (8:30am-5:00pm M-F AEST)

Hey There!

Just a heads up, we have reduced numbers in the Enthusiast team around the festive season. We’ll be working but we won’t be taking incoming calls on Thursday the 2nd and Friday the 3rd of January, 2025.
You can leave us a note on our Contact Page or email us at:


You can also get a quote online or lodge a claim online.

Thanks for your patience! We’ll get back to you as soon as possible.

The Enthusiast Team

Hey There!

Just a heads up, we have reduced numbers in the Enthusiast team around the festive season. We’ll be working but we won’t be taking incoming calls on Monday the 23rd and Tuesday the 24th of December, 2024.
You can leave us a note on our Contact Page or email us at:


You can also get a quote online or lodge a claim online.

Thanks for your patience! We’ll get back to you as soon as possible.

The Enthusiast Team

Hey There!

Just a heads up, our Enthusiast team is out of the office on Friday the 13th of December, 2024. However, our claims services will re-open in the afternoon from 1:30pm till 5:30pm. For other urgent enquiries that can’t wait til Monday, please send us an email on motor@enthusiast.com.au and we will do our best to get back to you today.

Our sales and customer support team will be back and ready to help on Monday the 16th of December, from 8:30 AM AEST.

In the meantime, you can still get a quote online.
For all claims related questions or incidents, please visit our Claims page for general information on how to make a claim, what to do at the scene of an accident, or lodge a new claim online using our new online claim form. You can also contact our claims team on 1800 101 045 (from 1:30pm today) or email us at: claims@enthusiast.com.au.

For any other enquiry, leave a note on our Contact Page or email us at: motor@enthusiast.com.au.

Thanks for your patience! We’ll get back to you as soon as possible.
The Enthusiast Team